Tesla Service Reception: Practical Skills and Customer Communication for Front-of-House Staff - One Day (£150 per delegate) - Location: Winchester (SO21 2EE) Dates available on request - (This may be available on-site. Contact me to discuss further)

Topics

Tesla Basics: Electric Vehicle Overview - Addressing Common Misconceptions
Safe Entry & Exit: Moving the Vehicle On-Site
Keys:  Key Cards - Phone Keys - Walk-Away Locking
Driving and Manoeuvring: Tesla Driving Features - Essential Features for Reception Operation
Special Modes: Sentry - Car Wash - Touchscreen Cleaning
Charging: Overview and Customer Communication
ADAS Overview: Autopilot - Summon - Customer Expectations - Key Component Locations 
Battery: Health - Range - Realistic Expectations

Course Summary

This practical half-day training course is designed specifically for garage reception and front-of-house staff who regularly interact with electric vehicles, particularly Tesla models, in a customer-facing environment.
The course provides a clear and accessible introduction to electric vehicle fundamentals, helping delegates understand how EVs operate and equipping them to confidently address common customer questions and misconceptions. A strong emphasis is placed on safe vehicle handling, including correct entry, exit, and low-speed movement of Tesla vehicles within the workshop or forecourt.
Participants will gain hands-on familiarity with Tesla access and security systems, including key cards, phone keys, and walk-away locking, as well as essential driving and manoeuvring features relevant to reception staff. Special operating modes such as Sentry Mode, Car Wash Mode, and touchscreen cleaning are explained to ensure vehicles are handled correctly during routine visits.
The course also covers charging basics and effective customer communication, alongside an overview of Tesla’s driver assistance systems, including Autopilot and Summon, with guidance on setting realistic customer expectations. Battery health, range considerations, and everyday ownership questions are discussed, enabling front-of-house staff to provide accurate, confident, and professional support.
On completion, you will receive a certificate of attendance which can be used towards Continuing Professional Development (CPD) credits.
All courses designed and taught exclusively by Graham Stoakes AAE MIMI MSET QTLS

Requirements

There are no formal entry requirements for this course, however, you should currently be working in the automotive industry or similar.
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This course is a mixture of theory and practical and will require suitable clothing for conducting workshop activities. 
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We reserve the right to exclude a candidate who we suspect is under the influence of alcohol or drugs (the candidate may also need to make alternative arrangements for onward journeys).

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